Privacy Policy

Version: 1.0  |  Last Updated: 29 October 2026

1. Introduction

Welcome to Rajbet, accessible at rajbet-download.com (hereinafter referred to as "the Platform", "we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our Platform, create an account, make a transaction, or otherwise interact with our services.

Please read this document carefully. By accessing the Platform or registering an account, you acknowledge that you have read, understood, and agree to the practices described herein. This Privacy Policy forms part of our broader legal framework alongside our Terms & Conditions and our Responsible Gaming Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

We reserve the right to update this Policy from time to time. Any material changes will be communicated through a prominent notice on the Platform or via email. Continued use of the Platform after such notification constitutes your acceptance of the revised Policy.

2. Data We Collect

We collect various categories of personal data depending on how you interact with the Platform. The categories below outline the specific types of information gathered, the context in which they are collected, and the source from which they originate.

2.1. Information You Provide Directly

• Identity Data: Full name, date of birth, gender, and nationality.
• Contact Data: Email address, phone number, and residential address including city, state, and PIN code.
• Account Credentials: Username and encrypted password.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and billing information necessary to process payments. Accepted payment methods on the Platform include UPI (Google Pay, PhonePe, Paytm, BHIM UPI), Visa, Mastercard, Neteller, Skrill, AstroPay, Net Banking (IMPS), and Bitcoin.
• Identity Verification Documents: Government-issued ID (Aadhaar card, PAN card, passport, or voter ID), proof of address, and where required, source-of-funds documentation submitted for Know Your Customer (KYC) or Anti-Money Laundering (AML) verification purposes.
• Communication Data: Messages, emails, and chat transcripts sent to our support team.

2.2. Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
• Usage Data: Pages visited, features accessed, games played, session duration, clickstream data, and error logs.
• Location Data: Approximate geographic location inferred from your IP address for compliance and geo-restriction purposes.
• Cookie and Tracking Data: Information gathered through cookies, pixels, and similar technologies as described in Section 6.

2.3. Information from Third Parties

• Payment Processors: Transaction status and confirmation data from payment service providers.
• Identity Verification Partners: Results of KYC checks conducted by third-party verification agencies.
• Fraud Prevention Services: Risk scores and device fingerprint data from fraud detection partners.
• Analytics Providers: Aggregated or pseudonymised behavioural data from analytics platforms we use to improve the Platform.

3. How We Use Your Data

We use the personal data we collect for the purposes described below. We will only use your data for a purpose that is compatible with the original reason for which it was collected, unless we obtain your consent or are required by law to do otherwise.

3.1. Service Delivery

• Creating and managing your account on the Platform.
• Processing deposits and withdrawals using your chosen payment method, including UPI, Neteller, Skrill, AstroPay, Visa, Mastercard, Net Banking, or cryptocurrency.
• Providing access to games, promotions, and other features of the Platform.
• Responding to your customer support requests and resolving disputes.

3.2. Compliance and Legal Obligations

• Verifying your identity and age (minimum age: 18 years) in accordance with applicable regulations.
• Conducting AML and fraud screening as required by financial compliance standards.
• Maintaining transaction records and audit trails for regulatory inspection.
• Detecting, investigating, and preventing fraudulent or prohibited activity.

3.3. Responsible Gaming

We use your gaming behaviour data, including session frequency, deposit patterns, and wagering history, to identify indicators of problem gambling and to apply Responsible Gaming measures in accordance with our Responsible Gaming Policy. This may include contacting you with support information, imposing limits, or temporarily restricting your account where necessary.

3.4. Marketing and Communications

With your consent, we may send you promotional materials, personalised bonus offers, and platform updates by email or SMS. You may withdraw consent at any time by clicking the unsubscribe link in any marketing message or by contacting us at support@rajbet-download.com.

3.5. Platform Improvement

• Analysing usage patterns to improve the design, functionality, and security of the Platform.
• Conducting internal research, testing, and quality assurance.
• Generating aggregated, anonymised statistical reports for business intelligence purposes.

4. Legal Bases for Processing

We process your personal data only where we have a valid legal basis to do so. The applicable bases for our processing activities are outlined below.

Where we rely on legitimate interests, we have assessed that those interests are not overridden by your rights and freedoms. You have the right to object to processing based on legitimate interests at any time; please see Section 9 for details.

5. Data Sharing & Third Parties

We do not sell your personal data to any third party. We may, however, share your data with trusted partners and service providers where strictly necessary for the purposes set out in this Policy.

5.1. Categories of Recipients

• Payment Service Providers: Processors of UPI, card, e-wallet, and cryptocurrency transactions require access to relevant financial data to execute and confirm payments.
• Identity and KYC Verification Partners: Third-party agencies that assist us in verifying the identity and age of users as part of our compliance obligations.
• Fraud Prevention and Security Providers: Organisations that provide risk-scoring, device fingerprinting, and threat analysis services to protect the integrity of the Platform.
• IT Infrastructure and Hosting Providers: Cloud service providers and data centre operators who store and process data on our behalf under strict data processing agreements.
• Analytics and Marketing Platforms: Service providers that help us understand user behaviour and deliver targeted communications, subject to appropriate contractual safeguards.
• Customer Support Tools: Platforms used to manage live chat, email ticketing, and support communications.

5.2. Legal Disclosures

We may disclose your personal data to competent authorities, law enforcement agencies, courts, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of Rajbet, our users, or the public.

5.3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and gather analytical insights. A cookie is a small text file placed on your device by a web server.

6.1. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled.
• Functional Cookies: Remember your preferences such as language, currency (Indian Rupee — ₹), and login status to provide a personalised experience.
• Analytics Cookies: Collect anonymous data about how users navigate the Platform, which pages are visited most often, and where errors occur. This data informs performance improvements.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements and promotional content. These are placed only with your prior consent.

6.2. Managing Your Cookie Preferences

You may control or withdraw your consent for non-essential cookies at any time through our cookie consent banner displayed when you first visit the Platform. You may also configure your browser settings to block or delete cookies; however, doing so may impair certain functions of the Platform. For more details on managing cookies, consult your browser's help documentation.

7. Data Security

We implement a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

7.1. Technical Measures

• Encryption: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption. Sensitive data at rest, including financial records and identity documents, is stored using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised personnel who require it to perform their duties. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Intrusion Detection: We employ real-time monitoring, firewalls, and intrusion detection systems to identify and respond to security threats promptly.
• Penetration Testing: Regular third-party security audits and vulnerability assessments are conducted to identify and remediate potential weaknesses.

7.2. Organisational Measures

• Staff handling personal data receive regular training on data protection and information security best practices.
• All third-party data processors are subject to contractual obligations that require them to maintain equivalent security standards.
• We maintain a documented incident response plan to address data breaches promptly and notify affected individuals and relevant authorities where required.

While we take every reasonable precaution, no system can be guaranteed to be completely secure. In the event of a breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Account Data: Retained for the duration of your account's existence on the Platform, plus an additional period following account closure as required for legal and audit purposes.
• Transaction and Financial Records: Retained for a minimum period in compliance with applicable financial regulations and AML obligations. Such records may be required for inspection by relevant authorities.
• KYC and Identity Documents: Retained in accordance with identity verification and AML regulatory requirements for the prescribed statutory period after account closure.
• Marketing Data: Retained until you withdraw your consent or for a reasonable period of inactivity, after which it is deleted or anonymised.
• Support Communications: Retained for a limited period to resolve disputes and improve service quality, after which they are securely deleted.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

9. Your Rights

As a user of the Platform, you have a number of rights in relation to your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. To submit a request, please contact our Data Protection Officer at privacy@rajbet-download.com.

9.1. Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will provide this information free of charge within a reasonable timeframe. We reserve the right to charge a reasonable administrative fee for repetitive or manifestly unfounded requests.

9.2. Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Where technically feasible, you may also update certain account details directly through your profile settings.

9.3. Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal obligations; we may be required to retain certain data even following a deletion request.

9.4. Right to Restriction of Processing

You have the right to request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection is being assessed. During restriction, we will continue to store the data but will not actively process it for other purposes.

9.5. Right to Data Portability

Where processing is based on your consent or on a contractual basis, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.

9.6. Right to Object

You have the right to object at any time to the processing of your personal data where that processing is based on our legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes. Upon receipt of a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

9.7. Rights Related to Automated Decision-Making

We may use automated processes, including algorithmic risk assessment, as part of our fraud detection and responsible gaming monitoring systems. Where a decision based solely on automated processing produces significant effects on you, you have the right to request human review, to express your point of view, and to contest the decision.

9.8. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any message or contact support. For other consent-based processing, contact privacy@rajbet-download.com.

10. International Data Transfers

Given the global nature of digital services, your personal data may be transferred to, stored, and processed in countries outside of India. These countries may have data protection laws that differ from those applicable in India.

When we transfer personal data internationally, we take all reasonable steps to ensure an adequate level of protection is in place. These steps may include:

• Transferring data only to countries or organisations recognised as providing an adequate level of data protection.
• Implementing contractual safeguards, such as Standard Contractual Clauses or equivalent data processing agreements, with our international partners and service providers.
• Assessing the legal environment of the recipient country to ensure that transferred data will not be subject to disproportionate government access or surveillance.
• Applying supplementary technical measures such as end-to-end encryption and pseudonymisation where necessary to protect data in transit and at rest.

For further information about the safeguards applied to specific international transfers, please contact us at privacy@rajbet-download.com.

11. Minors

The Platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 18. Age verification is a mandatory step during the account registration process.

If we become aware that personal data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete such data from our systems and close the associated account. If you have reason to believe that a minor has registered on the Platform or that we hold data about a minor, please contact us immediately at support@rajbet-download.com. For further details on our age-gating procedures, please refer to our Responsible Gaming Policy.

12. Changes to This Policy

We may update or revise this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or operational procedures. The version number and "Last Updated" date at the top of this document will always reflect the most current version.

Where changes are material — that is, where they significantly affect your rights or the way in which we process your data — we will provide advance notice via a prominent announcement on the Platform and/or by email to the address associated with your account. We encourage you to review this Policy regularly. Your continued use of the Platform following any update constitutes your acceptance of the revised terms. Prior versions of this Policy may be obtained by contacting us directly.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us using the details below.

We aim to respond to all privacy-related requests within 30 days of receipt. For complex requests, we may extend this period by a further two months, in which case we will inform you of the extension and the reason for the delay within the initial 30-day window.

Responsible Gaming Resources

We are committed to promoting safe and responsible gaming. If you or someone you know is experiencing difficulties related to gambling, the following organisations provide free, confidential support in India:

• Tele MANAS (Government of India): National mental health helpline available 24/7. Call 14416 or 1-800-891-4416. Counsellors can provide guidance on gambling-related stress and referrals to local services.
• iCALL (Tata Institute of Social Sciences): Free psychological counselling and support. Phone: 9152987821 | Website: icallhelpline.org
• Gamblers Anonymous India: Peer support meetings in several Indian cities and online. Search "Gamblers Anonymous India" for current meeting schedules.
• Gam-Anon India: Support network for family members and friends of individuals affected by problem gambling.
• Hope Trust India (Hyderabad): Specialist addiction treatment and counselling centre offering in-clinic and online support for gambling disorders. Phone: +91 9000850001 | Website: hopetrustindia.com
• Snehi Helpline: Crisis tele-counselling and emotional support. Website: snehi.org.in

For details on the tools and controls available to you on the Platform — including deposit limits, session reminders, self-exclusion, and reality checks — please visit our Responsible Gaming page.